Cindi A. Blyberg

cindi@blyberg.net

cindiatwork

Work Experience

Springshare, LLC, Remote

Product Manager, LibGuides & LibInsight, April 2015 - present

Manage software testing and roll out process for LibGuides and LibInsight products. Work with small teams of developers to define, sketch, and test new features. Track bug reports and feature requests. Serve as high-tier customer support.

QA & Product Management, July 2014 – April 2015

Managed software testing and assisting with the software rollout process, second-tier support and support shifts.

Interim Head of Customer Support, July – December 2014

Managed the support schedule and most escalated support. Also included weekly support shifts.

Community Specialist & Trainer, November 2012 – July 2014

Several weekly front-line support shifts and several training sessions per month.

Eastern Kentucky University Libraries, Richmond, KY

Coordinator, Library Technology & Data Services Division, April 2007 – November 2012

Managed the team responsible for library systems and desktop computing. Founded and led cross-functional team dedicated to improving digital UX for the Libraries and participated in other cross-functional University groups. Previously served as Coordinator of Reference & Instruction, the administrator for library public services.

Claremont Colleges Libraries, Claremont, CA

Director, Library & Information Technology, May 2001 – March 2007

Managed Libraries' I.T. Department and the Claremont Colleges Digital Library (CCDL). Worked closely in cross-functional teams to manage technology projects across the Colleges, including grant management and Sakai implementation. Significant participation in Library Administration.

University of Kentucky Libraries, Lexington, KY

Team Leader, Electronic Resources / Support, May 1998 – April 2001

Managed team of 13 people responsible for library website, systems and computing, the E-Text center and ETDs.

Desktop Support / Electronic Resources Librarian, October 1995 – May 1998

Managed desktop PCs & support for 14 libraries; maintained Windows/Novell network; served on cross-functional library and university groups.

Rend Lake College, Ina, IL

Reference / Technical Services Librarian, August 1994 – September 1995

Conducted reference and instruction; managed interlibrary loan, materials acquisition and cataloging; created and managed the college's first website.

Education

Master of Science in Library and Information Science
University of Kentucky, Lexington, Kentucky

Bachelor of Arts in English, with high distinction
University of Kentucky, Lexington, Kentucky

Complete resume: PDF
Curriculum vitae: PDF